1. Scope

This policy applies to B2B purchases and orders arising from www.laarkaoverseas.com, operated by LAARKA OVERSEAS PRIVATE LIMITED. It explains how an order may be cancelled, when a product may be returned, and how refunds or exchanges are handled. This policy is intended for business-to-business transactions and should be read together with the applicable quotation, Proforma Invoice, Sales Order, contract, Shipping & Delivery Policy, and Terms & Conditions.

2. Order Cancellation

• By you, before dispatch: cancellation requests must be sent to info@laarkaoverseas.com and are subject to our written approval. Where sourcing, production, procurement, packing, testing, documentation, freight booking, or other order-specific work has not started, any amount paid may be refunded in full. Where such work has started, we may refuse cancellation or deduct actual and reasonable costs already incurred.

• By you, after dispatch: once goods have been dispatched or handed to the carrier, the order is treated as a return and is subject to Sections 3 to 11 below, the agreed Incoterms, and applicable carrier/customs conditions.

• By us: we may cancel due to stock or supply unavailability, pricing or quotation errors, suspected fraud, payment issues, trade or regulatory restrictions, force majeure, or inability to lawfully fulfil the order. Where we cancel and the cancellation is not caused by your breach or default, we will refund the eligible amount paid.

3. Return Eligibility

Because our products include food, consumable, bulk, and order-specific goods, routine returns for change of mind are generally not accepted. A return must be requested within 7 days of delivery, must receive our prior written approval, and will generally be considered only where goods are wrong, damaged, defective, or materially non-conforming with the agreed specification or transaction documents. Where a return is approved, the goods must be unused, in their original condition and packaging where reasonably possible, accompanied by proof of purchase and any requested batch, photographic, transport, or inspection evidence.

4. Non-Returnable Items

The following are generally non-returnable, except where defective, damaged, incorrect, materially non-conforming, or where applicable law requires otherwise:

• Perishable goods, food, and consumables.

• Custom-made, personalised, private-label, specially packed, specially processed, or made-to-order items.

• Hygiene-sensitive products once opened, unsealed, contaminated, altered, repacked, or otherwise compromised.

• Downloaded or accessed digital products (subject to statutory rights — see Section 12). Laarka Overseas does not currently offer Digital Products on this B2B Website.

• Items marked “final sale”, non-returnable, or otherwise agreed as non-returnable at the time of purchase.

5. How to Request a Return

1. Contact us at info@laarkaoverseas.com with your order / quotation / Proforma Invoice / Sales Order reference and the reason for return.

2. Provide the evidence reasonably requested by us, which may include photographs, videos, packaging details, batch or lot numbers, shipping documents, inspection reports, and details of the alleged defect, damage, shortage, or non-conformity.

3. We will review the request and provide return instructions and, where applicable, a written return authorisation.

4. Pack the goods securely and ship them only to the address and by the method we provide. Unauthorised returns may be refused.

6. Refund Method & Timeline

Once we receive and, where applicable, inspect the returned goods and supporting evidence, we will notify you whether the refund is approved, rejected, or subject to an adjustment. Approved refunds are normally issued within 7–14 business days using the original payment method or another mutually agreed banking method suitable for B2B transactions. Banking channels, correspondent banks, currency conversion, or payment-service providers may require additional processing time. Refunds may be reduced by agreed or properly documented costs where permitted under this policy and applicable law.

7. Exchanges

We replace goods only where they are defective, damaged, incorrect, or materially non-conforming and where replacement is commercially and legally appropriate. To request an exchange, contact us at info@laarkaoverseas.com. Any replacement remains subject to stock or supply availability, import/export requirements, and mutually agreed logistics.

8. Damaged, Defective, or Incorrect Items

If goods arrive with visible transit damage, notify us as soon as possible and preferably within 48 hours of delivery. For quality, quantity, specification, defect, or other non-conformity claims that are not reasonably apparent at delivery, notify us within 7 days of delivery. Your notice should include photographs and, where applicable, packaging evidence, batch/lot details, quantity details, carrier documents, and other information reasonably required to investigate the claim. If the claim is verified, we may arrange a replacement, repair where relevant, credit, refund, or another mutually agreed resolution at no additional product cost to you, subject to the agreed transaction terms, Incoterms, insurance, and applicable law.

9. Quality Guarantee / Warranty

Goods are supplied as conforming to the agreed product description, specification, quotation, Proforma Invoice, Sales Order, contract, and relevant batch documentation, where applicable. No separate commercial warranty is provided beyond the agreed product specification, applicable Certificate of Analysis or quality documents for the relevant batch, contractual terms, and any statutory rights that cannot lawfully be excluded or limited.

10. Return Shipping Costs

• If a return is required because of our verified error (for example, wrong, damaged, defective, or materially non-conforming goods attributable to us), we will bear or reimburse the reasonable return shipping cost where required and agreed.

• Otherwise, return freight, insurance, customs, duties, taxes, clearance charges, storage, handling, and related costs are the customer’s responsibility unless applicable law requires otherwise.

• Restocking fee: None. However, where a return is not due to our error, actual and reasonable repacking, inspection, handling, freight, customs, banking, or other directly related costs may be deducted from any refund where permitted and properly documented.

11. International Returns

For cross-border returns, the customer is responsible for return shipping and any customs duties, taxes, clearance charges, brokerage, storage, or other costs incurred on the return, unless the return results from our verified error or otherwise agreed in writing. Return parcels should be clearly identified as “returned goods” and accompanied by the documents reasonably required to support re-import or customs clearance. We are not responsible for items lost, seized, rejected, delayed, or held by carriers or customs during return transit where the cause is beyond our reasonable control. Any international return is also subject to the agreed Incoterms and applicable export/import laws.

12. Statutory Cancellation Rights (Region-Specific)

The following rights apply only where the purchaser legally qualifies as a consumer under the relevant law. Because www.laarkaoverseas.com is intended for B2B transactions, these consumer cancellation rights will ordinarily not apply to purchases made wholly for trade, business, or professional purposes.

• EU/EEA: under the Consumer Rights Directive, consumers generally have a 14-day cooling-off period to cancel distance purchases; digital content delivered immediately may be exempt once supply begins with the consumer’s prior express consent and acknowledgement.

• UK: under the Consumer Contracts Regulations 2013, consumers generally have a 14-day right to cancel, with a similar carve-out for digital content.

• Other regions: local consumer-protection laws may grant additional rights that cannot be waived. Nothing in this policy limits those statutory rights.

Contact Us

If you have any questions about this Refund, Returns & Cancellation Policy, please contact us:

Company: LAARKA OVERSEAS PRIVATE LIMITED

Address: 1406 A1, Trinity Paradise, SR No. 29, H No. 37/2, Diwa, Thane, Maharashtra – 400612, India

Email: info@laarkaoverseas.com

Phone: +91 8591934677

Website: www.laarkaoverseas.com

Legal Notice

This document is a general-purpose template adapted for informational and business-use convenience only. It does not constitute legal advice and is not a substitute for advice from a qualified lawyer. Laws differ by country, state, and industry and change over time. LAARKA OVERSEAS PRIVATE LIMITED is responsible for reviewing, adapting, and where necessary having this document professionally reviewed to ensure it complies with the laws applicable to the business and the regions in which it sells. No warranty is given as to its completeness, accuracy, or suitability for any particular purpose.